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Privacy Policy

1. Introduction

Camelford Bike Bits (“we”, “us”, “our”), based at 33 High Street, Camelford, PL32 9PQ, is committed to protecting your privacy under UK GDPR. This document explains how we collect, use, store, and share your personal data when you access our website, request quotes, book services (including MOT, servicing, repairs), or contact us.

2. Data Controller

Camelford Bike Bits
33 High Street, Camelford, Cornwall, PL32 9PQ
01840 213483 ·  camelfordbikebits@gmail.com
Services include Class 1 & 2 motorcycle MOTs, expert servicing, repairs, engine tuning, tyre fitting, and a vast stock of parts in-store and via eBay.

3. What Personal Data We Collect

  • Forms (booking/enquiry): name, email, phone, bike make/model, registration, service type

  • Communications: content from emails and phone calls

  • Website analytics: anonymised IP, browser/device type, visited pages, session durations—via essential and performance cookies only (no profiling or advertising cookies)

4. How We Use Your Data

We use your data to:

  • Provide quotes and deliver services—MOTs, servicing, repairs, tune-ups, tyre changes, brake adjustments, chain replacements, diagnostics

  • Communicate booking confirmations, reminders, invoices, and follow-ups

  • Enhance our website and store user experience through anonymised analytics

  • Maintain records for warranty, accounting, and legal compliance

5. Legal Basis for Processing

  • Contractual necessity: to perform the services you request

  • Legitimate interests: to run and improve our business and website

  • Consent: for any optional marketing or follow-up communications

  • Legal obligation: for statutory record retention (e.g., VAT, warranty)

6. Data Sharing

We do not sell or rent personal data. It may be shared with:

  • Service providers (web hosting, email systems, analytics) under data‑processing agreements

  • Regulatory/legal bodies or insurers, if required by law

7. Cookies & Tracking

  • Essential cookies: for form functionality and navigation

  • Performance cookies: for anonymised analytics (e.g., Google Analytics)
    No advertising or profiling cookies are used

8. Data Retention

  • Service and enquiry records: retained for up to 7 years

  • Analytics logs: raw session data deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, rectify, erase, restrict, or port your personal data

  • Withdraw consent or object to data processing
    Contact us via phone or email to exercise your rights. You may also lodge a complaint with the ICO.

10. Security

We implement SSL encryption, secure hosting, access control measures, and staff training to protect your data. While no system is entirely immune, we follow industry best practices.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Updates to This Policy

We may update this policy periodically. The version date above reflects the current policy. Continued use of our website implies acceptance of any changes.

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